Privacy Policy
Introduction
The MELT Method is dedicated to protecting your privacy and ensuring that your personal information is handled securely and in compliance with the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy outlines how we collect, use, and safeguard your personal data.
Information Collection
We collect personal and health information that you provide to us, including your name, contact details, medical history, and other relevant data. This information is necessary to deliver our services, communicate effectively, and comply with legal requirements.
Use of Information
Your personal data is used for the following purposes:
- Service Delivery: To provide and improve our services, including managing your care, scheduling appointments, and maintaining records.
- Communication: To communicate with you regarding appointments, updates, and important information about your care.
- Regulatory Compliance: To comply with legal and regulatory requirements, including PHIPA and PIPEDA.
- Service Providers: Transferring personal information to providers of our services, such as physicians, nurse practitioners, pharmacists, dieticians, fitness coaches, obesity educators, telephone support, data storage, processing providers, and other professionals reasonably within the circle of care.
- Emergency Situations: In the event of an emergency, at the reasonable judgment of The MELT Method or a third-party service provider, disclosing personal information to emergency contacts, a public authority, an agent of a public authority, or another party with whom we have a contractual relationship.
- Insurance Disclosure: Disclosing information to an insurer with your consent for coverage or claims processing.
- Business Transactions: Disclosing personal information to a potential acquirer in connection with a transaction involving the sale of some or all of the business of The MELT Method.
Data Security
We take the security of your personal and health information seriously. All data is stored on secure servers with industry-standard security measures, including encryption, firewalls, and access controls. Regular reviews and updates to our security practices ensure the ongoing protection of your information.
PHIPA and PIPEDA Compliance
As a healthcare service provider, we adhere to PHIPA and PIPEDA, which govern the collection, use, and disclosure of personal health information in Ontario and personal information in commercial activities across Canada, respectively. We are committed to ensuring your information is managed in accordance with these laws' stringent privacy and security requirements.
Cookies and Tracking
Our website may use cookies and similar technologies to enhance your experience, analyze website usage, and assist in our marketing efforts. You have the option to manage your cookie preferences through your browser settings.
Your Rights
You have the right to access, correct, or request the deletion of your personal information at any time. Additionally, you can withdraw your consent for the collection, use, or disclosure of your personal data, subject to legal and contractual restrictions. If you wish to exercise these rights or have concerns about your privacy, please contact our Privacy Officer.
Third-Party Services
We may share your information with trusted third-party service providers who assist us in delivering our services. These providers are bound by confidentiality agreements and are required to comply with PHIPA, PIPEDA, and other relevant privacy laws.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your information is no longer needed, we securely dispose of it in accordance with our data retention policies.
Changes to This Policy
We may update this policy periodically to reflect changes in our practices or to comply with legal and regulatory requirements. Any updates will be posted on our website, and we encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Information
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact our Privacy Officer at:
Privacy Officer
460 King St W,
Oshawa, ON, Canada
L1J 2K9
privacy@meltmethod.ca