Terms of Use

These Terms of Use (“Terms of Use” or the “Agreement“) set forth the terms under which you (“you“ or “Client”) agree to participate in the MELT Method (the “Program”) as described on our site and administered by MELT MEDICINE, a div of 1000790495 ONTARIO INC. (“Melt Medicine”). By clicking on the “I Agree” button and completing the Online sign up form, you expressly agree to the terms of this Agreement.

1. Term of Agreement. The term commences upon you agreeing to the Terms of Use, paying the Program Fee, signing the Waiver and completing the Medical Questionnaire/Intake Form.  Additionally, further details of Your medical history from your family doctor may be requested.

2. Program Fee. You agree to pay the Program registration fee (“Program Fee”) in full upon registration. Payments can be made by Visa,  Mastercard or American Express. Some aspects of the Program may be reimbursable by your insurance or other coverage. You are responsible for making these inquiries. 

3. Program Description. The Program consists of: Physician consults (OHIP covered), registered dietitian consults, fitness coach consults and obesity educator consults (all included in the Program Fee). Please see the Program page for more detail and the number of scheduled consultations available in the Program you choose.  Any medication, meal replacement and/or devices prescribed by Program physicians are an additional cost on top of the Program Fee.  Your allotted one on one virtual sessions with Program dieticians, fitness coaching and weight management consultants are included in the Program. 

4. Disclaimer. The Program is not intended to replace the advice of your family doctor. You are responsible for advising us of any health related or conditions that may require special attention or accommodations to be provided.   You must provide any such conditions in the Medical Questionnaire.  You acknowledge and agree that you are not guaranteed to achieve any specific personal health or weight loss results by participating in the Program.  Melt Medicine makes no promises, representations or warranties concerning the viability of any goals, aspirations or endeavors you may identify or choose to pursue during, or as a result of, your participation in the Program. You are responsible for decisions and actions you take resulting from or related to your participation in the Program.

5. Commitment to the Program. You are expected to follow the schedules as chosen by you over the course of the Program which will provide the best opportunity for you to meet your goals.  You will have an allotted number of scheduled appointments with our consultants and coaches.  If delays or canceling scheduling sessions are required, you may reschedule the appointment up to 72 hours prior to the scheduled time. All sessions must be used up within the 26 or 52 week Program period (depending on the Program you have chosen). Any sessions missed by you and/or remaining after the end of the term will be deemed to be used.

6. Confidentiality. All health information provided by you is treated as personal health information, securely stored electronically by Melt Medicine and shared only with Program partners on a need to know basis.  The Program and its partners are compliant with all applicable privacy legislation including PIPEDA and PHIPA. Your health information will not be shared without your consent. Please refer to our Privacy Policy for more details.

7. No Refunds. Payments are nonrefundable. For certainty, there are no refunds of the Program Fee or portion thereof or any credits issued for partially used Program appointments.

8. Indemnification. You agree to indemnify, hold harmless and defend Melt Medicine (which for the purpose of these Terms of Use includes Melt Medicine’s directors, officers, employees, agents as well as Program partners, coaches, consultants and advisors) from and against any and all claims, expenses, costs, causes of action and damages (including legal fees) resulting from or arising out of your participation in the Program other than as prohibited by applicable law.

9. Assignment. You may not assign this Agreement (or any rights under this Agreement).

10. Limitation of Liability. Melt Medicine shall not be liable for any indirect, incidental, special or consequential damages of any nature including but not limited to claims for personal injury or health issue(s) arising in connection with your participation in the Program. Melt Medicine’s aggregate liability arising with respect to this Agreement and the applicable Program will not exceed the total Program Fee paid by you.

11. Governing Law. This Agreement and your participation in the Program will be governed by, and construed in accordance with, the laws of the Province of Ontario, Canada.

12. Legal Age. By agreeing to these Terms of Use, you represent that you at least 18 years old.